Service Associate

Job Title: Service Associate
Reports to: Partner Care Lead
Department: Missions Support and Strategy

Messenger International is a ministry with a divine calling to develop uncompromising followers of Christ who transform our world and therefore, this position will be filled by a candidate who 1) embodies the core beliefs of our organization with respect to God, The Bible, and God’s function in our everyday life and 2) champions our fundamental commitment as an organization to spread the gospel to the world.

Summary:

Responsible for advancing Messenger International’s vision by providing excellent customer service, and relationship-based partner development.

Duties and Responsibilities:

• Provides administrative support to the Partner Care Team
• Builds sustainable relationships and trust with customers and partners through open and interactive communication
• Identifies and assesses customers’ needs to accurately triage influx of customer service requests and assigns requests to the appropriate team members
• Provides introductory information about our mission and ministry to new customers and prospective partners
• Manages large amounts of incoming phone calls, emails, and live chats
• Provides support to customers looking to purchase resources, make donations, ask questions about resources, and learn more about Messenger International
• Completes delegated tasks and projects as required by department
• Orders, packs, and mails partner, vendor, customer, and other applicable gifts
• Other duties as assigned

Education and/or Experience: 

• High School Diploma or equivalent
• Proficient in computer skills and basic software applications (Word, Excel, Gmail, etc.)
• Able to effectively communicate via phone, email, or text with team members and external contacts

Qualifications:

• Must be reliable with a dedicated work ethic and willing to work in variety of coordination and administrative roles
• Must have ability to multitask and prioritize high volume of tasks, correspondence, and deadlines
• Must possess strong organizational skills and great attention to detail
• Must be analytical, composed, results-oriented, energetic
• Must have ability to work independently, take initiative, and problem solve
• Must collaborate well with others

The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Spiritual Requirements:

• Signed acknowledgement of Messenger’s “Statement of Faith” and “Staff Covenant/Lifestyle Agreement” forms.
• Signed acknowledgement to policies and procedures as stated in our employee handbook.

Work Location:
Colorado Springs, CO area. Must be able to present evidence of identity and legal right to work in the US.

Job Type/Schedule:

Full-time, 40-hour work week with the potential for occasional overtime. This is non-exempt position and is eligible for overtime pay in accordance with the Fair Labor Standards Act.

Benefits:

• 401(k) with employer contribution
• Nine paid holidays
• Health, Dental, AD&D & Life insurance
• Paid time off and sick leave
• Employee Assistance Program
• Pregnancy/Parental leave benefits after 3-year tenure